The modern business world revolves around the customer, and it’s crucial to understand who they are and how they can impact your success. A customer is anyone who purchases a product or service from a business.
In this month you will learn:
- Who is a Customer?
- Types of Customers
- Rules about Customers
- Why is the customer always right?
- Customer Relationship
- Emotional Intelligence
- Ethics in Business
Trainer:
Ifee Kojo is a successful professional with a wealth of transferable skills gained in managing diverse businesses. She has worn many hats in her career – lecturing, project and business management, sales, coaching and mentoring, facilitator, motivational speaker, wife, and mum. She possesses a commitment to high-performance business results and a reputation for ensuring skilful gender inclusion. She is currently the Country Manager of Hewlett Packard Enterprise (HP) Nigeria.